We are regulated by ARMA, The Property Ombudsman (TPO), Client Money Protection (CMP), Leasehold Knowledge Partnership (LKP) and Bristol’s Association for Letting and Managing Agents (BALMA), which all have strict codes of practice to ensure consumer protection and best practice in all areas of residential leasehold management.
Software and Reporting
We use an RICS approved comprehensive block management software – Blockman, which allows us to provide our clients with a plethora of financial reports, as well as micro manage issues. We update this software regularly (which in turn auto generates an email notification to clients), you can then log on and view key details and important updates. As part of this package, we also supply a RICS approved leaseholder portal for each client.
Legislation Compliance (Health & Safety)
Resident’s safety is paramount to Dna. We follow strict health and safety processes and ensure all our team are knowledgeable and kept up to date with the latest legislation changes regarding our buildings. Including but not limited to – Annual fire health & safety reports, all periodic electrical safety testing, fire alarm, emergency lighting, AVO systems, pumps, water storage tanks, legionella reports and access control.
All legal requirements for compliance are met and maintained giving you peace of mind, that you and your tenants are safe guarded.
Separate Client Bank Accounts
Your funds will be held in your own separate client savings account with Barclays Bank. Therefore, you will earn your own interest. This means that your funds are not connected to our business funds, or any other blocks funds. So, if anything should happen to our business or the other blocks we manage, the client money is safe. And for accounting purposes, not included in our business assets. There are no bank fees associated with our client accounts. We are also members of client money protection for your inner calm.
