A. We offer a highly locally focused property management service. This enables us to provide a pro-active, speedy cost effective service. All our properties have their own password protected online portal that acts as an information site for all property owners. This includes – statements, invoices, insurance, accounts, and any other documents you request we download. As a privately owned local company our reputation is of paramount importance. All our members of staff are committed to delivering the very highest levels of service, including the directors who are contactable at all times.
A. Dna has taken steps and have distinguished themselves from competitors by showing leaseholders that we have the appropriate codes of practice and insurances in place, above and beyond the legally required industry standards. Therefore, our clients can use us with confidence. Being a privately owned company our reputation and customer satisfaction is of paramount importance to us. Therefore we provide the type of service property owners wish for.
We are members of The Property Ombudsman. The Property Ombudsman (TPO) is the UK’s largest government-approved redress scheme, which offers consumers a free, fair and impartial dispute resolution. If Dna are unable to satisfy your dispute you can contact TPO. They will work together with Dna to come to a resolution that you are satisfied with.
A. Yes, we have our own in house 24hour maintenance service number.
A. Yes, your funds will be held in your own separate client account and you will earn monthly interest on your balance.
A. Yes we are able to provide regular financial reports to all directors tailored to suit your specific requirements. Monthly, quarterly or annually.
A. We use a RIC’S approved specialist property management software called blockman. Which records and archives all financial information relating to your block as well as leaseholder information, important documents, issues and maintenance reports.
A. No, we don’t have a minimum contract term. We can tailor the contract to suit your requirements. We understand that choosing a managing agent can be a difficult decision to commit to, therefore we are happy to offer trial contract periods, 3, 6 or 12 months.
A. We are committed to cost control and strive to save our clients’ money. We always obtain a minimum of 3 quotes. We also regularly re tender for cleaning, utilities and other regular items.
© 2019 DNA Property Services Ltd
Website Design and Development by Chorus and Macro Design
Images on this site are used for illustrative purposes only.