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FAQs

HOW CAN I BE SURE THAT YOU WILL PROVIDE ME WITH A QUALITY SERVICE AT A FAIR COST?

We offer a locally focused property management service. This enables us to provide a pro-active, speedy cost-effective service. All our properties have their own password protected online portal that acts as an information site for all property owners. This includes – statements, invoices, insurance, accounts, and any other documents you request we download. As an independent local company our reputation is of paramount importance. All our members of staff are committed to delivering the very highest levels of service, including the directors who are contactable at all times.

WHY SHOULD I USE DNA AND NOT ONE OF YOUR COMPETITORS?

Dna has taken steps and have distinguished themselves from competitors by showing leaseholders that we have the appropriate codes of practice and insurances in place, above and beyond the legally required industry standards. Therefore, our clients can use us with confidence. Being a privately owned company our reputation and customer satisfaction is of paramount importance to us. Therefore, we provide the type of service property owners wish for.

WHAT HAPPENS IF I HAVE A DISPUTE?

We are members of The Property Ombudsman. The Property Ombudsman (TPO) is the UK’s largest government-approved redress scheme, which offers consumers a free, fair and impartial dispute resolution. If Dna are unable to satisfy your dispute you can contact TPO. They will work together with Dna to come to a resolution that you are satisfied with.

CAN I GET HOLD OF SOMEONE OUT OF HOURS?

Yes, we always provide a 24hour maintenance service number.

WILL OUR SERVICE CHARGE ACCOUNT WITH YOU EARN INTEREST?

Yes, your funds will be held in your own separate client account, and you will earn your own monthly interest on your balance.

AS A DIRECTOR OF AN RMC WILL I GET REGULAR FINANCIAL UPDATES?

Yes we are able to provide regular financial reports to all directors tailored to suit your specific requirements. Monthly, quarterly, or annually.

WHAT IT FACILITIES DO YOU HAVE?

We use a RIC’S approved specialist property management software called blockman. Which records and archives all financial information relating to your block as well as leaseholder information, important documents, issues and maintenance reports.

HOW LONG WILL THE CONTRACT BETWEEN ME AND DNA BE, IS THERE A MINIMUM CONTRACT TERM?

No, we don’t have a minimum contract term. We can tailor the contract to suit your requirements. We understand that choosing a managing agent can be a difficult decision to commit to, therefore we are happy to offer trial contract periods – 6 or 12 months.

HOW CAN I BE SURE YOU WILL GET ME VALUE FOR MONEY AND NOT OVERSPEND ON MAINTENANCE, CLEANING ETC.?

We are committed to cost control and strive to save our clients’ money. We always obtain a minimum of 3 quotes. We also regularly re-tender for cleaning, utilities and other regular items.

Can I get hold of someone out of hours?

Yes, we always provide an out of hours 24-hour emergency maintenance number to our clients. We use local companies for this to ensure our commitment to saving our clients’ money is still maintained in an emergency.

Will our service charge account with you earn interest?

Yes, your funds will be held in a separate ring-fenced client savings account just for your property only, therefore, you will earn and retain your own interest.

What facilities do you have?

We use a RICS approved specialist property management software called blockman. Which records and archives all financial information relating to your block as well as leaseholder information, important documents, issues and maintenance reports. We have our head office based in north somerset, a secondary office in central Bristol, and we have various meeting rooms around Bristol that can be used for AGMs and Director’s meetings.

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